Reference

Legal access for your stp123 account

stp123 Legal pages give you a clear route through account access, payment records and personal data choices before you open an account.

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stp123 Legal access for your stp123 account
LEGAL HELP ROUTES

Get help with a Legal question

A clear contact path matters when a clause affects your account or payment record. Start from the support route shown in your signed-in account and include the email or phone detail attached to your profile, without sending a password. We can direct questions about access, wallet status, a receipt, phone verification or a request to change personal data. If you are using a mobile browser, keep the account page open so the relevant reference can be checked.

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Account access

If Legal access is unavailable after phone verification, send the account identifier and the exact message shown on your mobile browser. We will point you to the relevant clause and explain which account step needs attention.

Payment records

For a DANA, OVO, GoPay or QRIS receipt question, keep the transaction reference and amount ready. Our support route can connect the payment record with your account without asking you to reveal a wallet password.

Data requests

To ask for a data copy, correction or deletion where allowed, identify the account email or phone number and describe the requested change. We may ask for an identity check before acting on the request.

HOW WE HANDLE DATA

Six practical Legal safeguards

The Legal policy is tied to practical account controls rather than broad promises. We limit access to account records according to operational need, use verification before sensitive changes and keep payment references…

Account data

We use the details you provide for account access, phone verification, support handling and required payment checks. Please keep your phone and account contact details current so a Legal request can be matched to you.

Cookie controls

Cookies can support sign-in continuity, security checks and language or session preferences on your browser. You can manage browser cookie settings, though disabling necessary cookies may interrupt account access or policy acknowledgements.

Account security

Do not share your password, wallet PIN or verification code with anyone contacting you. Before we process a sensitive account change, we may compare your request with the phone or contact detail held on the account.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained to reconcile an account entry and investigate a status question. The reference does not replace your private wallet credentials.

Retention period

We retain account, support and payment records for the period described in the Legal policy or required by applicable rules. When that period ends, records are removed or handled in the manner stated there.

Policy changes

If a Legal term changes, we will present the updated wording through the account or policy page. For a correction request, contact our support route with the clause, account detail and change you want us to assess.

Answers before you open an account

These Legal answers focus on the questions that can affect an Indonesian account holder before access begins. We cover local-law wording, data rights, cookies, payment evidence and account closure in plain language. If your case involves a specific transaction or identity check, use the support route attached to your account so we can assess the relevant record.

The stp123 Legal policy covers account opening, phone verification, acceptable account use, payment records, cookies, data retention, account closure and contact requests. It also explains when a service may be restricted because access depends on local law or because a required account check is incomplete.

Access is available where local law permits and may depend on your location, account details and completed phone verification. If the account page shows a restriction, do not bypass it with another person’s details. Contact support and ask which Legal condition applies to your account.

The policy addresses account contact details, phone verification records, support messages, browser cookie data and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It explains the purposes, retention approach and request route for available data actions.

Use the account support route and state the detail that needs correction, such as a phone number or contact email. Include the account identifier, but never send a password or wallet PIN. We may complete an identity check before changing the record.

Yes. The Legal policy describes cookies used for necessary session continuity, security checks and selected preferences. Your browser settings can block or remove them, but doing so may interrupt sign-in, phone verification or the display of a policy acknowledgement.

Ask through the account support route and include the contact detail attached to your profile. We will explain any pending payment or verification steps before closure and tell you which records must remain for the period stated in the Legal policy.

Contact us through the support path shown in your account and provide the relevant clause, transaction reference and date. For DANA, OVO, GoPay or QRIS questions, include the receipt reference only; never send a wallet password, PIN or verification code.

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